Case studies

Case studies

 


 Worcestershire-based telecommunications firm Armstrong Bell has provided a feature-packed new telephone system to South Bromsgrove School, improving connectivity across the school and enabling it to exploit new technologies.

The new system has already had an impact.

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Southcrest Manor Hotel in Redditch has had its broadband and analogue equipment replaced with a fibre connection and a new NEC telephone system on SIP trunks, increasing its internet speed by eight times, removing its limiting data usage cap, and reducing the number of expensive BT lines coming into the building.

There aren’t many hotels that provide guests with free calls. 

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Staffordshire furniture repair firm Ecomaster has hired five new staff to work in its contact centre after a review of its operations by telecoms experts Armstrong Bell revealed that it was handling 75 per cent more calls than reported.

I was astonished - we knew that something wasn’t right, but we hadn’t imagined that we were working 75% harder than the call logs were showing. No wonder we were feeling the strain. 

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Inter City Group

Designer watch company, Inter-City, have been able to add hi-tech control to its telephone system at the same time as keeping the traditional customer facing values insisted upon by its founder. The company supplies many ‘must have’ time pieces found on British high streets and works from premises in Birmingham and Hong Kong.

I have never witnessed such a hassle free phone system installation. This by far is the best I have used. 

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O'Brian Contractors

A spade is definitely a spade when it comes to telecoms for specialist ground works and civil engineering company O’Brien Contractors.

Listening is key to telecoms company success But according to the Warwickshire (Leamington) based company, finding a telecoms supplier with the same clear-cut approach was a challenge.

A single company stood out for its ability to listen: Armstrong Bell 

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