- How many calls did your business receive yesterday?
- How can you train staff to win more sales?
- How many calls did you miss today?
- How long do customers wait before their call is answered?
- Ever wish you could playback a call from last week?
- Does your Call Logger provide only historic information?
What is MyCalls?
MyCalls is a complete call management system. Download a brochure here.
The MyCalls Range Includes:
- Call Monitoring
- Call Recording
- Call Centre Management
- Call Activity Analysis
Which Businesses would benefit from MyCalls?
Any business that uses telephony to communicate regardless of their size – MyCalls
isn’t purely designed for call centres. Call recording is also ideal for anyone who may
need access previous calls to resolve disputes, or just check to what was promised.
Easy Call Recording
All calls are recorded and saved in
secure format for easy playback
and export to file or email.
(exceptions can be made of course)
key benefits
- Improves customer service
- Improves staff efficiency
- Helps manage & measure sales & marketing activity
- Aids staff training
- Call recording helps solves disputes
- Real time information enables supervisors to react quickly to changes in call traffic
- Call handling statistics can be displayed on a large screen for motivational purposes
Management by exception, provides customisable alerts:
- A level of unanswered calls
- Phones left off hook
- Calls taking too long to complete
- Agents not at their stations
- Supervisors are alerted when there is a problem to be solved!
