How often should you be calling IT support?

A question – is a good IT company one you never have to call, or one who you always seem to be calling?

If your IT team are on top of your systems then it is entirely possible that you’d seldom need to call them. In that case you’re either extremely fortunate to not have many issues, or they are doing their job very well!

What of the IT support team you always seem to be calling? Well if those calls are for the same issues, day after day - or if every day seems to bring it’s own set of problems - then that’s not a good sign.

But if you’re calling them regularly because you value their IT advice, or know that they will always help, even with small niggly issues, then that’s a good thing surely?

At Control and Shift we prefer the latter and it means our clients get full value for their fixed monthly fee. We're not just a resource for when stuff breaks, but an active part of moving your business IT forwards,

If you would like to speak to us about our services then please give us a call on 0333 344 8443 or via hello@controlandshift.com.