I once stayed in a hotel in London owned by one of the big chains. In my room were stickers everywhere assuring me that the reason I had no coat hangers/drinks glasses/hand towels was because they had removed these to save me money. I wouldn’t have minded but the cost was pretty much identical to another large (much more purple) chain of hotels where you do get all those things provided!
This came to my mind as increasingly a common message on telephone helpdesks is that ‘to improve our service to you during COVID-19 all our staff are working from home. Please leave a message’.
One even referred to the ‘recent outbreak of COVID’, so not a very recent message then!
However - how is this reduction in service better if it leaves you – the customer – worse off?
At Control and Shift we have ensured our helpdesk has been just as available during the past year as it always was, which has been appreciated by our customers who have needed it more than ever as they had to use their IT in new ways.
So if you'd like an IT helpdesk manned by engineers who are there when you need to talk to them, please get in touch on 0333 344 8443 or via email@example.com.
You might also like to read our previous article on How much IT downtime is acceptable?, 04 June 2021