Service Reporting

We provide regular service reporting to give clear visibility of IT service performance and the health of the managed environment. Our reports present key headline metrics to give a concise, consistent view of service delivery, quality and cyber security in a single report. We believe that transparency is key to a positive and long-lasting partnership. 

The default set of data within the report is as follows:

• Cases summary - volumes raised and closed, priorities, and case types over the period
• Quality - customer satisfaction (CSAT) and SLA performance
• Managed IT environment - Microsoft Secure Score, BitLocker encryption status, Microsoft licensing, hardware warranty status and patch compliance across managed endpoints
• Security and threat detection - managed detection and response (MDR) status, identity threat detection and response (ITDR) activity, and security awareness training engagement over the last three months