Worcestershire telecommunications company Armstrong Bell has come to the rescue of major West Midlands mechanical and electrical services contractor P&R Morson, installing a state-of-the-art telephone system within 24 hours when its ageing network began to fail.
Armstrong Bell replaced the ailing telephone system at the firm’s Halesowen headquarters with a future-proof setup that provides the growing contractor with a comprehensive solution that supports its needs.
Working closely with P&R Morson’s managing director and finance director, Armstrong Bell, which is based in Bromsgrove, drew up a tailored system, including call forwarding, voicemail, and connecting door intercom, to suit its specific needs.
The system is also geared up so that staff can take calls for the two companies - P&R Morson, which undertakes multi-million pound installation projects, and Morson FM, which provides facilities management services - that make up the business.
Following the successful installation, Armstrong Bell has also been appointed to upgrade the company’s broadband, replacing a costly ADSL system with a faster, cheaper fibre alternative.
Ruth Sims, finance director at P&R Morson, which counts national property companies such as Lend Lease, Galliford Try, and John Sisk among its major clients, said: “We are a very busy company whose projects are increasing in size and scope, so it’s crucial that we have a telephone system that can cope with the heavy demands put on it.
“We’d been having lots of problems with our old telephone system because it was 12 years old and there was no longer any technical support for it, so when things went wrong with it, there was nothing we could do. It got to the point that we had to replace it quickly because we couldn’t operate to the high standards that a company of our calibre should.
“Armstrong Bell was brilliant; not only is it a local company, which was important for us, it also really listened to our needs and didn’t try to sell us something we didn’t require. The engineers installed the system within 24 hours and carried out very good training for our staff. It’s a fantastic system that works well across both parts of the business and we are confident that it will stand us in good stead as we continue to grow.”
Will Copley, managing director of Armstrong Bell, said: “Telecommunications systems are fundamental to business operations, so getting P&R Morson up and running and trained within a working day is testament to the expertise of our engineers and our commitment to providing the best possible service.”