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Business Network Telecoms Blog Post

The armstrong blog

What is a VoIP phone service?

03 August 2018

If you are looking to upgrade or install new communication platforms into your business or organisation, you may be wondering ‘what is a VoIP phone service?’  

In a rapidly developing technological world, the opportunities for communication strategies are forever expanding, but VoIP systems have always remained a go-to platform for business networking and communications. Here at Armstrong Bell, one of the country’s leading providers of telecommunication strategies, we are proud to be able to provide VoIP for business systems that can offer your company a whole host of benefits – and at extremely competitive prices.

What is a VoIP phone service?

So what is a VoIP phone service? VoIP, which stands for Voice over Internet Protocol is a form of advanced technology that allows voice calls to be made using a broadband internet connection instead of over a regular phone line. More and more businesses are choosing to use this type of hosted phone system as it is extremely reliable, offers many benefits, and is very cost-effective.

Why should you use VoIP?

VoIP systems can be incredibly versatile and fit well into both small and large scale businesses. A traditional phone is limited in what it can offer employees and customers, and there can often be problems with organisation when it comes to handling multiple calls and messages. Our Hosted voice solution comes with built in features which allow calls to be handled fast, efficiently and with great ease. From forwarding calls and automatic call back, to call groups and voicemail email notification, as well as call recording and easy to use call history reports, our systems make call managing extremely easy and can help avoid complications which often arise with traditional phones - such as queues of backlogged customers. As leading experts in telecommunications, we can offer our customers’ two different business VoIP systems to choose from.

‘Venture’ SIP communications platform   

Perfect for small or medium-sized businesses, the ‘Venture’ system is rich in features which can benefit your employees and clients alike. Features include call park, pickup and group calls, call diversion, automatic call back and do not disturb, call groups, personalised music on hold and voicemail, soft phone integration, call and voicemail notification, forwarding by email and SMS and much more. Our online portal gives you full visibility and control to make changes as required. These powerful administrative features allow the management of company phone networks and monitoring costs to be a simple and fast job.

‘Enterprise’ Cloud based communications

This system is great for small and large businesses, offering innovative yet simple-to-use unified communications that connect both the workforce and client base. You can make use of the call centre functionality, creating agents and queues with advanced call delivery options such as longest waiting call to longest idle agent and user-friendly wallboard to display the status of all your employees.  Additional useful features are: eavesdrop for agent training and support group calls, queuing, time of day call routing, bespoke music on hold, call recording and voicemail to email. You can be sure that this system will manage your company communications fast and hassle-free, feeling confident that you have the tools to deliver 5* service to your customers. With the additional option of integrating with already existing CRM systems, unified collaboration is a guarantee.